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AI- 8852   3. Y.    
Commissioners Court - Regular
Meeting Date: 10/11/2017  
Authorize Buyboard Contract No. 498-15 purchases from SHI for the Ivanti Service; Approve Ivanti Master Agreement to provide software license.
Submitted By: Elsa Saenz, Purchasing Department
Department: Purchasing Department  

Information
RECOMMENDATION
Authorize Buyboard Contract No. 498-15 purchases from SHI for the Ivanti Service Manager Software, cloud subscription, training and setup for the IT Department; Approve Ivanti Master Agreement to provide software license.
BACKGROUND
The Information Technology department needs to adopt a proactive approach to maintaining the county switches, servers, desktops, applications, etc. The current ticketing system is a self-made access database that lacks mobile access (web portal), automation, project management, network monitoring, and cannot integrate with current IP phone technology. These limitations are forcing the department to be “reactive” to county technology issues and the automation limitation requires manual entering of hundreds of requests a month. This purchase gives the infrastructure needed to minimize manual entry and will immediately improve response efficiency and monitoring. This product addresses current needs and can be expanded to accommodate future needs and technology. SHI Quote - 13772987 Funding Source: 1240-5311 Total 17/18: $ 23,154.00; Total 18/19: $ 23,721.00; Total 19/20: $ 24,440.00. This is the support and maintenance cost by fiscal year. SHI Quote - 13795748 Funding Source: 1921-8009 Total: $62,608.40. This is exclusively for the setup and configuration of Phase I modules and migration of the existing data into the knowledgebase.
DISCUSSION
Purchase total is in the amount of $133,923.40. The $62,608.40 for the setup and configuration of Phase 1 modules and migration of the existing data into the knowledge base will be paid from Project No. 1921-8009 Network Awareness C.O. funds. The Re-occurring yearly charges will be paid from Department 1240 IT funds.

Budget Information
Information about available funds
Budgeted: Funds Available: Adjustment: Amount Available:
Unbudgeted: Funds NOT Available: Amendment:
Account Code(s) for Available Funds
1:
Fund Transfers

Attachments
SHI quotes and Ivanti agreement

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