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AI- 6707   3. K.    
Commissioners Court - Regular
Meeting Date: 10/14/2015  
Cisco SmartNet Maintenance
Submitted By: Mike Biddle, Information Technology
Department: Information Technology  

Information
RECOMMENDATION
Authorize the purchase of annual maintenance services from Insight for Cisco SmartNet services through the Director of Information Resources contract DIR-TSO-2542.
BACKGROUND
Nueces County has a large network which uses Cisco routers, switches, and firewalls that control network services to the various county departments. This equipment provides the backbone that controls access to various equipment including; servers, control equipment, workstations, printers, copiers, etc. The maintenance of the Cisco equipment is critical to the daily functions of the departments, which necessitates having a high degree of availability.
DISCUSSION
The county departments depend upon network services to access application servers, databases, email, control equipment, printers, as well as other services that depend on the network for connectivity. Failure of any of the Cisco equipment can cause loss of services to one or more departments, and therefore it is necessary to have service contract for the repair and/or replacement of the equipment quickly. Departments can be affected to the point where they can no longer accomplish work that affects the public, court cases, document filings, electronic filing, email services, etc. The purpose of the Cisco SmartNet services is to insure that network services are available and any repairs are accomplished in short order.

Budget Information
Information about available funds
Budgeted: Funds Available: Adjustment: Amount Available:
Unbudgeted: Funds NOT Available: Amendment:
Account Code(s) for Available Funds
1:
Fund Transfers
Source of Funds: General Fund Amount Requested: $48,366.70 Fiscal Year: FY15/16 Budgeted Y/N: Y
Fiscal Impact:
Information Technology
Department #1240

Attachments
Cisco SmartNet Quote
Cisco 1Yr Quote Detail
Glossary of Service Levels

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